Delivery & Returns
At El Morjane Shop, we pack your food products with the utmost care to ensure their freshness and safety during transit.
1. Shipping & Delivery
Shipping Zones & Carriers
We deliver to Metropolitan France and Europe via our partner carriers: Mondial Relay, Relais Colis, Colissimo, Chronopost, and anywhere else in the world via La Poste, Colissimo, Chronopost.
Processing & Transit Times
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Processing: All orders are prepared and shipped within 24 to 48 hours (excluding weekends and public holidays).
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Transit time: Generally takes 2 to 5 business days depending on the chosen carrier and destination.
Dispatch of Your Parcel
Regardless of the delivery method chosen, we will send you a link to track your package online, or you can find it directly in your customer account.
Shipping fees include preparation and packaging costs as well as postage. Transport fees vary according to the total weight of the parcel. We strongly recommend grouping all your items into a single order. We cannot combine two separate orders placed independently, and shipping fees will apply to each of them. Your package is dispatched at your own risk, but special care is always taken to protect fragile items.
Box dimensions are appropriate, and your items are properly protected.
Shipping Fees
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Shipping costs are automatically calculated at checkout based on the weight of your parcel.
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Free shipping on orders over €90 (valid only for standard shipping to EU / Pickup Points).
2. Right of Withdrawal & Returns (French Consumer Law)
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days from the receipt of your order to exercise your right of withdrawal.
⚠️ Important Exception for Food Products (Art. L.221-28): The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly (perishable food items), nor to products that have been unsealed or opened by the consumer after delivery, for health protection or hygiene reasons.
Return Conditions for Non-Perishable Goods:
To be eligible for a return (such as accessories or sealed, non-perishable items), the product must be intact, unopened, in its original packaging, and fit for resale.
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Return Shipping Costs: Return shipping fees are the sole responsibility of the customer, unless we made an error or the product arrived defective.
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Procedure: Please contact our customer support team at serviceclient@elmorjaneshop.com before sending any items back.
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Refunds: Once your return is received and inspected, we will issue a refund within 14 days using the original payment method.