Terms and Conditions of Sale elmorjaneshop.com
elmorjaneshop.com is a service of Europe HAA Limited
Headquarters: 11, allée duprofessor Monod 93600 Aulnay sous-bois France, registration number Bobigny 441 778 107
1. General conditions of sale of products on elmorjaneshop.com
Last update date: 11/22/2017
It is specified beforehand that these conditions exclusively govern the sales, by Europe HAA Limited, of food products. These conditions apply to the exclusion of all other conditions.
Item 1 - Price
1.1 - The prices of our products are indicated in euros all taxes included (VAT) excluding shipping (see Times and costs).
1.2 - In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Europe HAA Limited. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
1.3 - Europe HAA Limited reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of your order validation.
1.4 - The products remain the property of Europe HAA Limited until full payment of the price. We remind you that when you take physical possession of the products ordered, the risk of loss or damage to the products is transferred.
1.5 - Europe HAA Limited aims to sell to professional wholesalers or retailers and individuals.
Item 2 - Order
You can order only on www.elmorjaneshop.com.
No orders will be taken by phone or email.
Item 3 – Validation of your order
You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
A summary of your order information and the General Terms and Conditions of Sale will be sent to you in PDF format via your order confirmation email.
Item 4 - Availability
Our product offers are valid as long as they are visible on the site.
Item 5 - Delivery
5.1 - General
The products are delivered to the delivery relay point you indicated during the checkout process.
products are shipped within 3 days of receipt of full payment for the order.
In case of late shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you. In case of late delivery, we will offer you a new delivery time by email.
In any event, in accordance with legal provisions, in the event of late delivery, you have the option of breaking the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. In this case, if you have received the product, after your cancellation, we will refund the product and the "one way" costs under the conditions of Article L 216-3 of the Consumer Code.
We also invite you to regularly check your order tracking and contact Customer Service with any questions or in the event of a problem.
We remind you that when you (or a third party designated by you) take physical possession of the products ordered, the risk of loss or damage to the products will be transferred.
5.2 - Reserves
You must notify the relay point and customer service by email firstname.lastname@example.org of any reservations about the product delivered (for example: damaged package, already opened, etc.).< /p>
Item 6 - Payment
We remind you that confirming your order implies your obligation to pay the price indicated. Payment for your purchases can be made using the payment methods accepted by elmorjaneshop.com.
Item 7 - Security
Our site is subject to a security system.
We have adopted the SSL encryption process.
Item 8 - Right of withdrawal
8.1 – Legal period for the right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalties. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the product(s) concerned by the withdrawal.
8.2 - Contractual withdrawal period
The 14-day period for communicating your decision to withdraw runs from receipt of your order.
The procedures for exercising your right of withdrawal are specified in 8.3.
8.3 Conditions for exercising the right of withdrawal
In the event of exercise of the right of withdrawal within the period referred to in 8.2, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remaining at your expense.
Returns must be made in their original condition and complete allowing them to be marketed in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product, your responsibility may be engaged.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached in Appendix 2 the standard form of withdrawal to be sent to us at the following address: Europe HAA Limited - 11, allée duprofessor Monod 93600 Aulnay sous-bois. You can exercise your right of withdrawal by any means and in particular by post or email expressing your desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.
Once the form or declaration of withdrawal has been sent to Europe HAA Limited at the latest within 14 days of receipt of your order, you must return the product(s) concerned within a reasonable time and at the latest, within 14 days from the sending of the form or the declaration of withdrawal.
To get an estimate of your return costs:
Go to the Mondial Relay website at this address.
This estimate of return costs does not bind elmorjaneshop.com. The price to pay for the return of your product may vary depending on the carrier you have chosen to return your product.
8.4 - Products excluded from the right of withdrawal
In accordance with the regulations in force, the right of withdrawal cannot be exercised for goods unsealed by the customer and which cannot be returned for reasons of hygiene or protection of the environment. health.
8.5 - Return address
Contact our Customer Service at clicking here.
8.6 - Refund
In the event of exercise of the right of withdrawal, elmorjaneshop.com will refund the sums paid (including part of the delivery costs) at the latest within 14 days from from the date on which elmorjaneshop.com is informed of your decision to withdraw and the refund will be the bank transfer for this, remember to send us a RIB (IBAN + BIC) by courier or by email to customer service. This refund date may be deferred until recovery of the product or until you have provided proof of shipment of the product, the date retained being that of the first of these facts. elmorjaneshop.com is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on elmorjaneshop.com.
It is however specified, in the event of a total or partial payment by gift vouchers, that these cannot be reimbursed either in cash, or by check, or by Bank card. The reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.
No cash on delivery will be accepted for any reason.
The advantages obtained during the purchase of a product, in particular thanks to a loyalty card, will be canceled in the event of the return of the product accompanied by a refund of the said product
Item 9 - Warranties
- Product Compliance
In accordance with the provisions of the legal guarantees of conformity and hidden defects, we will refund or exchange products that appear to be defective or that do not correspond to your order. If you request the refund, please contact us at customer service.
The products must be returned to us in the state in which you received them, in packaging allowing transport in good conditions. The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed to you on presentation of the supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 8.
Item 10 - Customer Service
For any information or questions, our customer service department isavailable here.
No orders will be made over the phone.
Item 11 - Liability
The products offered comply with current French legislation. The responsibility of elmorjaneshop.com can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services you plan to order.
The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know its precise characteristics; and in case of doubt or if you want additional information, do not hesitate to contact us at customer service.
In the event of professional purchases, elmorjaneshop.com will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity , damages or costs, which may arise from the purchase of the products. The total or partial impossibility of resale of the products, cannot give rise to any compensation or reimbursement or questioning of the responsibility of elmorjaneshop.com.
Item 12 - Applicable law - Disputes - Complaint handling - Mediation
Applicable law: This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
Complaint handling: For any complaint you can contact customer service at the contact details mentioned in Article 10 of these conditions.
Item 13 - Personal data
The personal information and personal data concerning you are necessary for the management of your order and for our commercial relations. They can be transmitted to the companies which contribute to these relations such as those of transport and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by post to Europe HAA Limited, 11 allée duprofessor Monod 93600 Aulnay sous-bois, giving us your surname, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.
Article L. 217-4 Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L. 217-5 Consumer Code
The property complies with the contract:
- If it is specific to the use usually expected of a similar good and, where applicable: <ulstyle="margin:0px;padding:0px;">
- - if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- - if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, in particular in the advertising or labeling;
- Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter accepted.
Article 1641 Civil Code
The seller is bound by the warranty for hidden defects in the item sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known about them.
Appendix 2 – Withdrawal form
Please complete and return this form only if you wish to withdraw from your order placed on elmorjaneshop.com (products sold and shipped by elmorjaneshop.com) – except for exclusions or limitations at exercise of the right of withdrawal according to the applicable General Conditions of Sale.
For the attention of Europe HAA Limited, 11, allée duprofessor Monod 93600 Aulnay sous-bois
I hereby notify you of my withdrawal from the contract relating to the sale of the property below:
Ordered on ………………………………….. / Received on …………………………………………… …………………..
Order number: ………………………………………..
Name of consumer(s): ………………………………………………………………..</p >
Consumer(s) address: ………………………………………………………………..</p >
Signature of the consumer(s) (only in case of notification of this form on paper):